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Appendix D: Troubleshooting for Windows Platforms
170 FlashCONNECT Administrator’s Guide
Troubleshooting for Windows
This section documents:
• Diagnostic steps to isolate problems.
• Diagnostic messages shown in the browser.
• Event log entries written by FlashCONNECT.
Diagnostics
Assuming the Web server and browser are operating properly and are properly
configured, the following processes can be used to diagnose problems while using
FlashCONNECT. If a problem occurs, perform each step in the diagnostic process in
order to isolate the problem. Test details are found on the following pages.
PC
Browser
Web Server
Web Server
fcisapi.dll
FCService
WWW-IRUN
Database
application
get_parameters.pl
Static Web Page
helloworld.exe
Test 5
Test 1 and 2
Test 4
Test 3
Test 7
Test 6
Test 8 and 9
fccgi.exe or
Server
- FlashCONNECT 3.5 1
- Administrator’s Guide 1
- • Document Conventions 3
- • Related Documentation 3
- Active Links 5
- Related Documentation 6
- Contents 10
- Introduction 11
- About This Document 12
- Document Conventions 14
- Entering Data 15
- Syntax Conventions 15
- File Naming Conventions 16
- About FlashCONNECT 17
- Chapter 1: Introduction 18
- Architecture 21
- Selecting a Web Server 22
- About mvDesigner 25
- FlashCONNECT Sessions 26
- Session Tracking Problem 26
- FlashCONNECT Solution 27
- Explanation of Our Solution 28
- Connection Details 30
- Using Virtual Directories 32
- Getting Started 35
- Administrative Tasks 36
- Authentication Process 37
- Chapter 2: Getting Started 38
- Maintaining Applications 39
- Groups, and Users 39
- Logging On to FlashCONNECT 40
- Maintenance Pages 40
- Adding FlashCONNECT Groups 42
- Deleting FlashCONNECT Groups 43
- Adding Users to Groups 43
- Deleting FlashCONNECT Users 44
- Applications 45
- Deleting Applications 47
- Administering Server Pools 49
- Using Server Pools 50
- Manually 51
- Specifying the Relationship 54
- Assigning the Connection 55
- Automatic Load Balancing 56
- Accessing Administration 59
- FlashCONNECT Sessions Report 61
- FlashCONNECT Contacts Report 62
- FlashCONNECT Redirect Report 63
- • Date and time used 64
- • FlashCONNECT port used 64
- • Client IP address 64
- • FlashCONNECT Profile ID 64
- Administering the 67
- FlashCONNECT Socket 67
- Server Manager 67
- Connections 74
- Changing the Log File 76
- Error Codes 76
- Fatal Errors 77
- Viewing Monitor Information 77
- Understanding Log Information 79
- Clearing Monitor Information 80
- Understanding 81
- FlashCONNECT Java 81
- Components 81
- FCServlet 82
- Working with FCServlet 83
- Testing FCServlet 84
- Test Results 85
- Using FCServlet 87
- FCServlet Diagnostic 88
- 2. Click Help 89
- Resetting the Test Selection 94
- Application 94
- Configuring, Starting and 95
- Stopping FlashCONNECT 95
- Turnkey Installation 96
- Starting FlashCONNECT in the 98
- Foreground 98
- Environment tab 99
- Startup Tab 100
- FlashCONNECT Service 102
- Starting FlashCONNECT on D3 103
- Stopping FCService 103
- Stopping FlashCONNECT on D3 104
- FlashCONNECT Server and 105
- Web Server 105
- Customizing the 105
- Using WWW-STATUS 106
- Messages 108
- FlashCONNECT Heartbeats 111
- Configuring the Heartbeat 112
- Customizing WWW-IRUN 113
- Windows Server Administration 114
- Redirecting Error Messages 115
- Administering Log and 119
- JOBS Files 119
- Administering Log Files 120
- Administering the JOBS File 122
- Using Character Translation 125
- 1 to 1 Translation 126
- 1 to 2 and 2 to 1 Translation 126
- FlashCONNECT SOAP 131
- Interface 132
- Preparing for Deployment 133
- (Optional) 134
- Programs 138
- Sample Client Using wsdl 142
- Debugging and Diagnosing 147
- FlashCONNECT 147
- Configuration 147
- Problems (D3 Only) 148
- • the name of the Web server 153
- Roving Tandem Debugger 154
- Application Debug Strategies 156
- • Header information 157
- Debugging Server Pools 160
- Debugging w3Monitor 161
- Variables 161
- FCSocketServer 163
- • Turn on w3Debugging 165
- Determining Release Levels 167
- Troubleshooting for UNIX 169
- Platforms 169
- Diagnostics 170
- FCService program 175
- Troubleshooting for 179
- Windows Platforms 179
- Troubleshooting for Windows 180
- FlashCONNECT HTML page 181
- • Restart the FCService 188
- MSG_Exception Messages 191
- MSG_Exception: Event Handler 192
- • FCService is not running 197
- Error Messages 215
- UNIX Platform Error Messages 216
- • No phantoms are available 218
- • They are all in use 218
- Appendix F: Error Messages 220
- Customer Service 221
- Contacting Customer Service 222
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